FREQUENTLY ASKED QUESTIONS
The world of private aviation can be overwhelming, but it does not have to be. With Jet Agency you have the comfort of knowing our team is there for you anytime.
WHAT IS JET MEMBERSHIP?
Jet Membership is the best of both the charter and ownership worlds, offering the convenience of booking a private charter while avoiding steep costs that are associated with ownership. Jet Agency’s program ensures your rate and enables you to fly without the worry of blackout dates. You will also enjoy access to thousands of aircraft, which means we can secure the flight you need at the exact moment you need it.ANSWER
HOW MUCH DOES A JET MEMBERSHIP COST?
Jet Membership pricing is broken down into several fixed rates for different aircraft categories. Membership is then sold in 25-hour increments for each category, allowing members to pick the category of aircraft that best suits their needs. The program is flexible though, allowing members to step up or down a category without a premium. What you pay goes only to your time in the aircraft, ensuring you will receive tremendous value.ANSWER
HOW DO I BOOK A FLIGHT WITH MY JET MEMBERSHIP?
Jet Agency has created a seamless booking process where you can request your trip through our website. Those requests go directly to our membership specialists, who can source the aircraft needed and get you on your way. You can also reach out to our team 24/7 to help with any unique needs.ANSWER
WHAT JETS DOES MY MEMBERSHIP GIVE ME ACCESS TO?
Jet Agency’s Membership gives you access to more than 5,700 private jets of all types, so you can pick the plane that best suits your needs for that trip. If there is a particular jet you would like to fly on, tell our membership specialists and they can get it for you. If that particular jet is not available, they will do their best to get you on a comparable high-pedigree aircraft.ANSWER
HOW IS JET AGENCY ABLE TO REMOVE HIDDEN FEES?
Jet Agency has worked hard to craft a program where you are just paying for your experience. We do not spend money on costly ad campaigns or high-dollar endorsements, so we do not need to nickel and dime our members with hidden fees. Members are prebilled based on estimates, so that they know what they pay before they fly, without surprise adjustments on the back end.ANSWER
WHAT HAPPENS IF THE JET HAS A MAINTENANCE ISSUE?
Typically you find out there is an issue within 24 hours of your flight, which is the most expensive time to book a backup aircraft. Jet Agency’s membership serves as an insurance policy for these moments by offering a no-cost recovery, typically within four hours.ANSWER
CAN YOU BRING PETS ON A JET AGENCY FLIGHT?
As long we know at the time of booking, we have access to aircraft that can easily accommodate you to bring your pets with you on your flight.ANSWER
CURIOUS ABOUT JET AGENCY?
Please let us know a little bit about you, and one of our experienced membership directors will be in touch shortly to help personalize a membership for you.